Vomik offers fast shipping and easy returns and exchanges.
We offer 30-day returns and exchanges on all parts, including screens, digitizer screens and LCDs in their original condition.
Exchanges:
Vomik is dedicated to bringing you, our customer, the latest technology in high-quality phone replacement parts and accessories. The exchanges policy, as described below, is to ensure that customer satisfaction is made on every purchase.
Screen, digitizer screens, LCD screens: screens, digitizers and LCDs are accepted for exchange within 30 days of the order date in brand new and unopened condition.
How to make an exchange:
1. Please an order for the part you need.
2. Send us an email to let us know that you have placed a new order and received instructions on sending us back the original order.
3. You will receive a refund when we receive the original order back to us. Refunds generally take 14 business days upon receipt of the order. Your bank may take an additional 2-10 days for a credit to be applied.
Please use the same email address you used to place your order to ensure a speedy exchange.
Include the following information with your returned order to info@vomikshop.com:
Items received without this information will be returned at the customer’s expense.
Returns:
Vomik is dedicated to bringing you, our customer, the latest technology in high-quality phone replacement parts and accessories. We want you to be happy with your order. The return policy, as described below, is to ensure that customer satisfaction is made on every purchase.
Screen, digitizer screen, LCD screen: screen and digitizer are accepted within 30 days of the order date in brand new and unopened condition.
How to return an order:
1. Send us an email at info@vomikshop.com
2. Let us know which item you are returning
3. Let us know why you are returning your order
What is the timeline for my refund?
For the vast majority of orders, it takes about 14 business days to receive your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please contact us at info@vomikshop.com if you have not received your refund. (please check both your inbox and spam folder for email replies from us). Please be aware that some RMA’s can take longer due to backlogs and shipping errors.
Damaged items or shipping errors:
When you receive the package containing your repair part, please inspect your parcel carefully. If you receive a damaged item or missing item, or the order is lost in transit, notify us immediately within 48 hours of receipt of delivery. Do not discard any of the boxes, shipping labels, packing material, or broken items. After you have received a damaged item, please send a picture of the part and the packaging to info@vomikshop.com (please check your inbox and spam folder for email replies from us) so we can start a claim immediately. Please include the following pictures:
If an order has been damaged, a replacement part will be shipped. A refund will not be processed.
Warranty:
All glass screens, digitizer screens, and LCDs are covered under a Vomik warranty. All warranty claims are subject to inspections and do not include warranties for wear and tear.
LCD coverage: all LCDs are tested before shipment but are covered under a DOA(dead on arrival) warranty. In order to qualify for a warranty replacement, the following policy is outlined below.
Glass screen coverage: all screens are quality controlled and hand inspected before shipment, and carry a 12-month warranty.
Screen digitizer coverage: all screens are quality controlled and hand inspected before shipment, and carry a 90-day warranty.
In the event that you have encountered an issue, please contact our customer service department at info@vomikshop.com. To receive warranty coverage, please include the following information:
Dispute resolution policy:
Vomik agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and Vomik. As part of the dispute resolution process, you also acknowledge and agree that you as the authorized user or the cardholder will not initiate any chargeback or claim procedure with our merchant bank or your creditor without first obtaining a special claim confirmation number from us to verify that you contacted us and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.
Policy changes:
Vomik serves the right to policy changes at any time and without notice.